Frequently Asked Questions
Everything you need to know about your FaithHeart Jewelry experience.
What materials are used in FaithHeart Jewelry?
Most of our pieces are crafted from high-quality 316L stainless steel, which is hypoallergenic and tarnish-resistant. We also offer options in 925 sterling silver and pieces plated with 18K gold for a premium finish.
How long will it take to receive my order?
Standard shipping typically takes 7-15 business days. Please note that personalized or engraved items require an additional 2-3 business days for processing before they are shipped.
Do you offer international shipping?
Yes, we ship our jewelry to customers worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery. Please note that custom-engraved items are non-returnable unless there is a manufacturing defect.
How should I care for my jewelry?
To maintain the shine of your jewelry, avoid contact with harsh chemicals, perfumes, and water. When not in use, store your pieces in the original FaithHeart soft pouch or a lined jewelry box.
Can I customize a piece of jewelry?
Absolutely! We offer professional engraving services on many of our pendants and rings. Simply select the 'Personalize' option on the product page to add your chosen text or symbols.